If any of the following applies to yourself or anyone you are making a booking for, please contact the Mix & Match Travel Call Centre on 1800 719 668 within Australia, +61 2 7254 6361 from outside Australia or help@mixandmatchtravel.com.au who will be able to ensure you receive the correct information for your circumstances:
- Visually impaired/blind passengers
- Deaf or speech-impaired passengers
- Mobility-impaired passengers. Anyone who needs help boarding or de-boarding, including requiring wheelchair assistance.
- Require an escort or caregiver for any reason
- Need to carry medication, medical supplies or equipment
- Are suffering from any illness or disease that may make it unsafe for you to fly or others to fly with you, for example chicken pox, measles.
Most pre-existing medical conditions will not prevent you from flying. However, each airline has their own restrictions around pre-existing medical conditions. To find out what constitutes a pre-existing medical condition and whether it will affect your eligibility to fly, please call us on 1800 719 668. Please always check with your doctor or health professional before travel for their advice.
It is best to book via our Mix & Match Travel Call Centre on 1800 719 668 or help@mixandmatchtravel.com.au if any of the following apply:
- You are travelling with a newborn
- You have had recent surgery
Other points to note:
- DVT - Deep Vein Thrombosis, if you feel you are at risk of DVT please contact your doctor before travel
- If you are in the third trimester of your pregnancy you may need to carry confirmation from your medical professional stating it is safe for you to fly