Why do Mix & Match Travel charge fees, and what are they?
To help operate the Mix & Match Travel platform, we charge a booking fee for airfares booked on our website or via our call centre.
The Mix & Match Travel booking fee enables us to bring you the very best airfares available every day, as well as the flexibility to mix and match one-way and return fares on all of your favourite airlines to and from your destination.
In addition to maintaining our award-winning website, you have access to customer support via our call centre.
Online booking fees
We charge a booking fee per person each time a flight booking is confirmed. The fee varies based on the destination the customer is travelling to. The exact amount of the booking fee is displayed on the Traveller Details page before the customer confirms a booking.
| SERVICE ITEM | ONLINE FEES |
| New bookings made through mixandmatchtravel.com.au | |
| Domestic Australia flight booking | $12.95 per person |
| New Zealand / South Pacific / Bali flight booking | $19.95 per person |
|
Other International flight bookings
|
$29.95 per person |
The above online booking fees are non-refundable and are charged per adult and child (there is no fee for infants).
The fee is the same for one-way or return bookings.
Offline booking & service fees.
Our Call Centre is available to help you by calling 1800 719 668 or emailing help@mixandmatch.com.au
| SERVICE ITEM | OFFLINE FEES |
| New bookings made through the Mix & Match Travel Call Centre | |
| Unaccompanied Minors flight bookings | $10 per person |
| Domestic Australia flight booking | $30 per person |
| New Zealand / South Pacific / International flight booking | $60 per person |
| AMENDMENTS | |
| Domestic Australia booking | $30 per person |
| New Zealand / South Pacific booking | $60 per person |
| Other International booking | $60 per person |
| CANCELLATIONS* | |
| Domestic Australia booking | $30 per person |
| New Zealand / South Pacific / Bali Tax refunds only | $30 per person |
| Other International booking | $100 per person |
| SERVICE CHARGES | |
| All other offline requests | $30 per person |
| Baggage amendments per sector | $15 per person |
Above offline booking fees are non refundable and are in addition to any supplier charges.
*If you've used Afterpay to purchase your flight, you will still be responsible for any outstanding payments until a refund is received from the airline. This can take approximately 6 weeks. If your fare is non-refundable you will still be responsible for all payments if you cancel your flight.