Depending on your fare, you may be able to change the date/time of your booking.
If you are needing to change the spelling of your name on a ticket please call our team on 0800 367 468 or 03 357 3021 as soon as you realise the spelling is wrong.
Note you cannot change a ticket to another traveller or transfer a ticket to another person.
Airline fare rules apply for all changes; please check these before continuing. These can be found on your Mix & Match email itinerary. Changes are not permitted on some fares.
Before proceeding, please read the following information
To change your flight, please look for available flights on mixandmatch.co.nz for the date and time you would like to change to.
- The new requested flight must be with the same airline.
- Your new fare must be of equal or higher value than your current fare.
- Your original fare must allow changes - refer to fare rules on your itinerary
- Airline fees as shown on your fare rules, Mix & Match fees of $30 per person per ticket for domestic flights and $60 per person per ticket for international flights, will apply in addition to the fare difference between your original fare and the new fare you are changing to. Our team will confirm the full amount for you to make the change.
- If your original fare is non-refundable your new fare, even if it shows as refundable, will remain as non-refundable.
When searching for new flights on mix&match, the prices shown apply to new flight bookings only and do not represent the airline's reissue policy or additional charges that may apply.
For flights departing within 72 hours, please call our team on 1800 719 668. For all other bookings, please go ahead and enter your details into this form.
For privacy and security reasons, changes to bookings can only be made by those listed on the booking, or the listed credit card holder. For more information, please refer to our privacy policy.